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SHIPPING POLICY
Last Updated: September 1, 2026
Thank you for shopping at diagnosepilot.shop.
This Shipping Policy explains how we process, ship, and deliver your order. Please read this information carefully before placing an order.
1. SHIPPING AREA
We currently ship orders within Germany.
Whether delivery is available to your address will be shown during the checkout process.
If we are unable to deliver to a particular address, we will notify you as soon as possible.
2. SHIPPING COSTS
We offer free standard shipping for orders within Germany.
Shipping Cost: €0.00
3. PROCESSING TIME
After receiving your order, we generally require 1–3 business days to process and prepare your shipment.
Orders are generally processed on business days.
Saturdays, Sundays, and public holidays may affect processing times.
Once your order has been shipped, you will receive a shipping confirmation by email, where available.
4. ESTIMATED DELIVERY TIME
The estimated delivery time for orders shipped to Germany is generally:
5–14 business days
The stated delivery time is an estimated delivery time. If a binding delivery period is specified during checkout or for a particular product, that delivery period will apply.
Actual delivery times may be affected by the shipping carrier, public holidays, or other circumstances.
Your statutory rights in the event of delivery delays remain unaffected.
5. ORDER CONFIRMATION
After successfully placing your order, you will generally receive an order confirmation at the email address you provided.
Please carefully review the information in your order confirmation.
If you notice an error in your shipping address or other order information, please contact us as soon as possible at:
animosource.2kofficial@gmail.com
6. ORDER TRACKING
If tracking is available for your shipment, you will receive the relevant tracking information after your order has been shipped.
Please note that it may take some time after receiving your shipping confirmation for the carrier to update the tracking information.
7. SHIPPING CARRIERS
We may use different shipping and logistics providers to deliver orders.
The specific carrier used may depend on the delivery address, product, shipping route, and availability of the relevant logistics provider.
8. MULTIPLE PACKAGES
In certain cases, products included in the same order may be shipped separately.
As a result, you may receive multiple packages at different times.
If multiple tracking numbers are available, they may be provided separately.
9. CORRECT SHIPPING ADDRESS
The customer is responsible for providing a complete and accurate shipping address when placing an order.
Please check the following information carefully:
• Recipient's name
• Street and house number
• Postal code
• City
• Apartment, floor, unit, or other additional address information, where applicable
If you notice an error after placing your order, please contact us immediately at:
animosource.2kofficial@gmail.com
We will attempt to correct the address if the order has not yet been shipped.
Once an order has been shipped, changes to the delivery address may no longer be possible.
10. UNDELIVERABLE OR RETURNED PACKAGES
If a shipment is returned to us or our shipping partner because of an incomplete or incorrect delivery address, an unsuccessful delivery attempt, or failure to collect the package, please contact us.
We will review the available options with you regarding redelivery or further processing of the order.
Your statutory consumer rights remain unaffected.
11. DELAYED DELIVERIES
If your order does not arrive within the stated or agreed delivery period, please contact us at:
animosource.2kofficial@gmail.com
Please provide your order number so that we can check the status of your shipment.
Delays may occur during periods of unusually high order volume, public holidays, or disruptions to transportation networks.
Your statutory rights, particularly where a binding delivery deadline has been exceeded, remain unaffected.
12. LOST SHIPMENTS
If your tracking information has not been updated for an extended period or you believe your package may have been lost, please contact us at:
animosource.2kofficial@gmail.com
We will review the matter and, where appropriate, initiate an investigation with the relevant shipping or logistics provider.
Your statutory rights remain unaffected.
13. DAMAGED SHIPMENTS
Please inspect your order as soon as reasonably possible after receiving it.
If the package or delivered product arrives damaged, please contact us at:
animosource.2kofficial@gmail.com
Please provide your order number and a description of the damage.
Photos of the package, shipping label, and damaged product may help us process your request more quickly.
Your statutory warranty rights remain unaffected.
14. INCORRECT OR MISSING ITEMS
If you receive an incorrect item or if any part of your order is missing, please contact us at:
animosource.2kofficial@gmail.com
Please provide your order number and a brief description of the issue.
We will review the matter and provide you with information about the next steps.
15. CUSTOMS DUTIES AND IMPORT CHARGES
For deliveries within Germany, any costs applicable to your order will be handled in accordance with the information provided during the checkout process.
If additional statutory charges apply to a particular order, they will be handled in accordance with applicable law and the information provided at the time of purchase.
Customers will not be charged additional shipping costs that were not properly disclosed by us in advance.
16. CANCELLATIONS AND RETURNS
Information regarding your statutory right of withdrawal, returns, and refunds can be found in our Return & Refund Policy.
Nothing in this Shipping Policy limits your statutory consumer rights.
17. CONTACT US
If you have any questions about your order, delivery, or tracking information, please contact us:
OMNIMEGA2000ATRON LTD
C/O Janet Stefanie Kolind
Kastelsvej 5, 3. th
2100 Copenhagen Ø
Denmark
Email:
animosource.2kofficial@gmail.com
Website:
diagnosepilot.shop