Widerrufsrecht
RETURN & REFUND POLICY
Last Updated: September 1, 2026
Thank you for shopping at diagnosepilot.shop.
We want you to be satisfied with your purchase. This Return & Refund Policy explains your right of withdrawal, returns, refunds, damaged or defective items, exchanges, and order cancellations.
1. RIGHT OF WITHDRAWAL
Consumers generally have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, receives the goods.
If an order contains multiple goods that are delivered separately, the withdrawal period begins on the day the last item is received.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement.
Contact:
Email: animosource.2kofficial@gmail.com
To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the 14-day withdrawal period has expired.
2. EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we will generally reimburse all payments received from you, including the cost of the least expensive standard delivery method offered by us.
Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us will not be reimbursed.
We will make the reimbursement without undue delay and generally no later than 14 days from the day on which we receive your notice of withdrawal.
We may withhold reimbursement until we have received the returned goods or until you have provided evidence that you have sent the goods back, whichever occurs first.
Unless expressly agreed otherwise, we will use the same payment method for the reimbursement that you used for the original transaction.
3. RETURNING THE GOODS
Before returning any goods, please contact us at:
animosource.2kofficial@gmail.com
Once your return request has been reviewed, we will provide you with the appropriate return instructions and return address.
Please do not send any goods back without contacting us first.
After exercising your right of withdrawal, you must return the goods without undue delay and no later than 14 days after notifying us of your withdrawal.
The deadline is met if you send the goods before the 14-day return period has expired.
4. RETURN SHIPPING COSTS
Unless the goods are damaged, defective, or incorrectly delivered, the customer is responsible for the direct cost of returning the goods.
For damaged, defective, or incorrectly delivered items, we will cover reasonable return shipping costs once the claim has been confirmed by our customer service team.
Please contact us before returning any goods so that we can provide you with the appropriate instructions.
5. CONDITION OF RETURNED GOODS
You may inspect the goods in the same way you would reasonably be permitted to inspect them in a physical store in order to determine their nature, characteristics, and functionality.
You are only responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functionality.
Where possible, please return the product complete and with all accessories originally supplied with it.
6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as reasonably possible after receiving it.
If an item arrives damaged or defective, or if you receive an item different from the one you ordered, please contact us at:
animosource.2kofficial@gmail.com
Where possible, please provide your order number and a description of the issue. Photos or videos may help us review and resolve the issue more quickly.
Your statutory warranty rights remain unaffected.
7. STATUTORY WARRANTY RIGHTS
Consumers are entitled to statutory warranty rights.
If goods are defective or do not conform to the agreed specifications, consumers are entitled to the remedies provided by applicable law.
Nothing in this Return & Refund Policy limits your statutory rights.
8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal may be excluded in certain cases provided for by law.
This may include, in particular, goods made to the customer's specifications or clearly personalized to the customer's individual needs, as well as certain sealed goods where the statutory requirements for excluding the right of withdrawal are met.
Any statutory exceptions apply only to the extent permitted by applicable law.
9. EXCHANGES
If you would like to exchange an item, please contact us at:
animosource.2kofficial@gmail.com
We will review your request and inform you of the available options.
Your statutory rights regarding defective or incorrectly delivered goods remain unaffected.
10. ORDER CANCELLATIONS
If you would like to cancel an order, please contact us as soon as possible at:
animosource.2kofficial@gmail.com
If your order has not yet been processed for shipment, we will attempt to cancel it.
If the order has already been shipped, you may exercise your statutory right of withdrawal after receiving the goods in accordance with the conditions described above.
11. REFUNDS
After we receive and inspect a returned item, we will inform you about the processing of your refund.
Approved refunds will generally be issued using the original payment method.
Depending on your bank, credit card provider, or payment service provider, additional processing time may be required before the refunded amount appears in your account.
12. LATE OR MISSING REFUNDS
If a confirmed refund is not yet visible in your account, please first check your bank or credit card account.
Please note that banks and payment service providers may require additional processing time before a refund is posted.
If your refund is still missing after a reasonable processing period, please contact us at:
animosource.2kofficial@gmail.com
13. CONTACT US
If you have any questions regarding withdrawal, returns, exchanges, or refunds, please contact us:
Email: animosource.2kofficial@gmail.com
Website: diagnosepilot.shop